Privacy Notice

This notice explains how Cycle Care Hub handles personal data when you use the website, contact us, or request bicycle servicing. It applies to our workshop operations in Japan and to information connected with inquiries, bookings, and service administration.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Data We Collect

We may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information when you use the website. This information helps us respond to requests, manage service intake, and keep the site working properly.

We collect only the information needed to handle inquiries, bookings, and workshop administration.

Where Data Comes From

We receive personal data when you submit a contact form, send an email, call us, or visit the workshop and share details for a service inquiry. Technical data is collected through normal website operation and security logs. We do not rely on unconfirmed tracking or advertising tools.

Most information comes directly from you, while technical data is created automatically during site use.

Cookie Types

Essential cookies support basic website functions such as page delivery and form handling. Preference cookies help remember privacy choices. We do not confirm the use of analytics or marketing cookies on this website.

Only limited cookie categories are used on this site.

Cookie Controls

We use cookies only for essential site operation and to remember privacy preferences. You can usually block or delete cookies through your browser settings, but some site functions may not work as intended if essential cookies are disabled.

Cookie settings can be adjusted in your browser, and preference cookies may be limited or cleared there.

Processing purpose

Why We Use Data

We process information to answer service inquiries, arrange bicycle intake, review mechanical details, prepare and confirm quotes, carry out repairs and adjustments, complete quality checks, and provide service summaries at collection. We also use data for website security, technical delivery, and limited administrative recordkeeping. Where needed, we may use contact details to follow up about approvals, parts availability, or scheduling changes.

We use personal data only for the workshop and website functions described here.

Third-party sharing

Service Providers

We may share data with operational partners that help us deliver website functions, process communications, or support technical maintenance. These parties are expected to handle information for the agreed purpose and to use appropriate safeguards. We do not state that any unconfirmed analytics or advertising partner is active.

Any service provider we use receives only the information needed to perform its role.

Legal basis

Legal Disclosure

We may share information with public authorities, courts, or other parties when required by applicable law, to respond to lawful requests, or to protect our rights, customers, or workshop operations. We may also disclose information if needed to address security issues or prevent misuse of the website.

Disclosure is limited to situations where we must comply with law or protect our operations.

User Rights

Your Privacy Choices

You may ask whether we hold your personal data, request a correction, or ask us to stop using information that is no longer needed for the original purpose, where applicable. If a request cannot be fully granted, we will explain the reason in a practical way.

Available rights depend on the type of data and the legal basis for keeping it.

Requests

How to Make a Request

To make a privacy request, contact us using one of the methods listed below and describe what you want us to review. We will assess the request against our records and any legal or operational limits that apply, then respond within a reasonable period.

We may need to confirm your identity before acting on a request.

Data Retention

How Long We Keep Data

Inquiry records, booking details, and service notes are retained for a practical period so we can manage the request, complete the work, and keep basic business records. When information is no longer needed, we delete it or anonymize it where appropriate, unless a longer retention period is required by law or for a legitimate business record.

We keep information only for as long as needed for the purpose it was collected or for legal recordkeeping.

Policy Updates

Changes to This Notice

If we make material changes, we will update the notice on the website and may use reasonable means to draw attention to the update when appropriate. The latest version applies from the date it is posted unless stated otherwise.

We may revise this notice when our practices, services, or legal obligations change.

Email contact

contact@hietaimema.beer

Telephone

+81 90-1937-2172

Postal address

1丁目 1-27, 大阪市, 大阪府, JP, 535-0001

Privacy contact

Use the contact details below for questions about this notice or the handling of your information.